# Settlement flow

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## Support Guide: Preorder Settlement

### **Overview for Support Team**

This guide helps support team understand preOrder settlement issues and provide accurate assistance to users and sellers.

***

### **What is Preorder Settlement?**

Preorders are products that are not immediately available. Customers pay upfront, but sellers receive payment only when the product is ready for delivery.

#### **Key Characteristics:**

* **Payment Timing**: Customer pays immediately
* **Settlement Timing**: Seller receives payment when product is ready
* **Holding Period**: Money held in secure wallet until fulfillment

***

### **Preorder Transaction Flow**

#### **1. Customer Places Preorder**

* Customer pays immediately
* Money goes to transaction wallet (not seller)
* Transaction status: `PRE_ORDER`&#x20;
* Settlement status: `PENDING`&#x20;

#### **2. Product Becomes Available**

* Seller marks product as ready
* Transaction type changes to regular order  after 7 days
* Settlement scheduled based on `payment_release_date` which is set after 7 days of payment release

#### **3. Settlement Occurs**

* Money transferred to seller wallet
* Driffle commission collected
* Settlement status: `COMPLETED`&#x20;

## Support Guide: Normal Order Settlement

### **Overview for Support Team**

This guide helps support team understand normal order settlement issues and provide accurate assistance to users and sellers.

***

### **What is Normal Order Settlement?**

Normal orders are products that are immediately available. Customers pay and receive products right away, with sellers receiving payment after a 7-day holding period.

#### **Key Characteristics:**

* **Payment Timing**: Customer pays immediately
* **Settlement Timing**: Seller receives payment after 7 days (168 hours)
* **Holding Period**: Money held in secure wallet for 7 days

***

### **Normal Order Transaction Flow**

#### **1. Customer Places Order**

* Customer pays immediately
* Money goes to transaction wallet (not seller)
* Transaction status: `REGULAR_ORDER`&#x20;
* Settlement status: `PENDING`&#x20;

#### **2. 7-Day Holding Period**

* Money held in transaction wallet
* Settlement scheduled for 168 hours after order
* No action required from seller

#### **3. Settlement Occurs (After 7 Days)**

* Money transferred to seller wallet
* Driffle commission collected
* Settlement status: `COMPLETED`&#x20;


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