Settlement flow
Support Guide: Preorder Settlement
Overview for Support Team
This guide helps support team understand preOrder settlement issues and provide accurate assistance to users and sellers.
What is Preorder Settlement?
Preorders are products that are not immediately available. Customers pay upfront, but sellers receive payment only when the product is ready for delivery.
Key Characteristics:
Payment Timing: Customer pays immediately
Settlement Timing: Seller receives payment when product is ready
Holding Period: Money held in secure wallet until fulfillment
Preorder Transaction Flow
1. Customer Places Preorder
Customer pays immediately
Money goes to transaction wallet (not seller)
Transaction status:
PRE_ORDERSettlement status:
PENDING
2. Product Becomes Available
Seller marks product as ready
Transaction type changes to regular order after 7 days
Settlement scheduled based on
payment_release_datewhich is set after 7 days of payment release
3. Settlement Occurs
Money transferred to seller wallet
Driffle commission collected
Settlement status:
COMPLETED
Support Guide: Normal Order Settlement
Overview for Support Team
This guide helps support team understand normal order settlement issues and provide accurate assistance to users and sellers.
What is Normal Order Settlement?
Normal orders are products that are immediately available. Customers pay and receive products right away, with sellers receiving payment after a 7-day holding period.
Key Characteristics:
Payment Timing: Customer pays immediately
Settlement Timing: Seller receives payment after 7 days (168 hours)
Holding Period: Money held in secure wallet for 7 days
Normal Order Transaction Flow
1. Customer Places Order
Customer pays immediately
Money goes to transaction wallet (not seller)
Transaction status:
REGULAR_ORDERSettlement status:
PENDING
2. 7-Day Holding Period
Money held in transaction wallet
Settlement scheduled for 168 hours after order
No action required from seller
3. Settlement Occurs (After 7 Days)
Money transferred to seller wallet
Driffle commission collected
Settlement status:
COMPLETED
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