Settlement flow

Support Guide: Preorder Settlement

Overview for Support Team

This guide helps support team understand preOrder settlement issues and provide accurate assistance to users and sellers.

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What is Preorder Settlement?

Preorders are products that are not immediately available. Customers pay upfront, but sellers receive payment only when the product is ready for delivery.

Key Characteristics:

• Payment Timing: Customer pays immediately

• Settlement Timing: Seller receives payment when product is ready

• Holding Period: Money held in secure wallet until fulfillment

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Preorder Transaction Flow

1. Customer Places Preorder

• Customer pays immediately

• Money goes to transaction wallet (not seller)

• Transaction status: PRE_ORDER

• Settlement status: PENDING

2. Product Becomes Available

• Seller marks product as ready

• Transaction type changes to regular order after 7 days

• Settlement scheduled based on payment_release_date which is set after 7 days of payment release

3. Settlement Occurs

• Money transferred to seller wallet

• Driffle commission collected

• Settlement status: COMPLETED

Support Guide: Normal Order Settlement

Overview for Support Team

This guide helps support team understand normal order settlement issues and provide accurate assistance to users and sellers.

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What is Normal Order Settlement?

Normal orders are products that are immediately available. Customers pay and receive products right away, with sellers receiving payment after a 7-day holding period.

Key Characteristics:

• Payment Timing: Customer pays immediately

• Settlement Timing: Seller receives payment after 7 days (168 hours)

• Holding Period: Money held in secure wallet for 7 days

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Normal Order Transaction Flow

1. Customer Places Order

• Customer pays immediately

• Money goes to transaction wallet (not seller)

• Transaction status: REGULAR_ORDER

• Settlement status: PENDING

2. 7-Day Holding Period

• Money held in transaction wallet

• Settlement scheduled for 168 hours after order

• No action required from seller

3. Settlement Occurs (After 7 Days)

• Money transferred to seller wallet

• Driffle commission collected

• Settlement status: COMPLETED